When purchasing bitcoin on our website using interact e-transfer, there are a number of reasons why it may have gotten cancelled: 


  1. The name on the Interact E-transfer doesn't match the name used on our website 
  2. We did not receive the Interact E-transfer within the 1 hour window after the instructions were sent to you


Solutions:

  1. If this is your first time sending us an e-transfer, there is a good chance that your bank may have blocked the transfer. You will need to call your bank's online support to verify your identity and to have your e-transfer pushed through. 
  2. Ensure that you are not using a VOIP or landline phone number.